CUSTOMER CRM & RETENTION

Know your customers beyond their phone number.

Build a complete relationship layer around every customer — visits, spend, services, preferences, stylist notes, photos and retention signals.

CUSTOMER 360

One profile. The complete customer context.

  • Visit & service history
  • Preferred stylist & service preferences
  • Average spend & customer lifetime context
  • Customer and stylist notes
  • Style photos and service references
RETENTION SIGNALS

Spot changing customer behaviour early.

  • Loyal / Regular / At-Risk / Lost segments
  • Visit-frequency based churn detection
  • Personalized re-engagement
  • Win-back campaign readiness
  • Repeat-rate trends
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SEE URBANOS IN ACTION

Ready to run your salon differently?

See how UrbanOS can help you engage, retain, manage and grow.

Book a Demo