01
Engage & Retain
WhatsApp automation, appointments, CRM, reminders, feedback and retention intelligence.
BEAUTY BUSINESS OPERATING SYSTEM
The Operating System for Modern Beauty Businesses.
Customer engagement, appointments, retention, operations and growth — connected through one intelligent platform.
Built forSalons•Spas•Beauty Studios•Chains
UrbanOS OverviewGood evening, Studio Aura
LiveRevenue₹4.82L+18.4%
Retention68.4%+5.2%
Appointments42Today
Appointment confirmedHaircut · 6:30 PMvia WhatsApp
RS
Customer insightRiya ShahAt Risk
Top stylistMeera4.9 ★ · 74% repeat
SIMPLIFY OPERATIONS·ENHANCE CUSTOMER EXPERIENCE·EMPOWER BEAUTY PROFESSIONALS·DRIVE BUSINESS GROWTH
THE COMPLETE CUSTOMER JOURNEY
One platform. Every step from first booking to the next visit.
START WHERE CUSTOMERS ALREADY ARE
Turn WhatsApp into your salon's customer growth engine.
No app download. No friction. Customers can discover services, choose a stylist, book a slot, receive reminders, share feedback and rebook — directly through WhatsApp.
Explore WhatsApp Automation →Hi Priyansh 👋
What would you like to book today?
What would you like to book today?
Haircut
Perfect. Choose your preferred stylist.
AKAaravMSMeera
Meera · Today · 6:30 PM
✓ Your appointment is confirmed. Reminder scheduled for 6:00 PM.
RS
Riya ShahCustomer since Jan 2025
At RiskLast visit18 Aug
Avg. spend₹1,850
Frequency32 days
Preferred stylistMeera
18 Aug Hair Spa · ₹2,100
15 Jul Haircut · ₹950
Today Visit gap exceeded by 12 days
CUSTOMER INTELLIGENCE
Know your customers beyond their phone number.
UrbanOS brings service history, preferences, visit frequency, spend, stylist notes and retention signals into one customer profile — so every visit feels more personal.
Explore Customer CRM →RETENTION INTELLIGENCE
Know who is coming back — and who is not.
Visit behaviour becomes a signal. UrbanOS helps salons spot customers who may need attention before they disappear.
Loyal Customers642↑ 8.2%
Regular Customers1,284↑ 4.1%
At-Risk Customers124Needs attention
Lost Customers63Win-back ready
TEAM PERFORMANCE
Understand performance beyond attendance.
Connect service quality, repeat visits, customer feedback and revenue to the people delivering the experience. Give managers better data for better coaching.
- Customers served & revenue generated
- Customer ratings & repeat percentage
- Service mix & performance trends
- Employee-level feedback insights
M
Senior StylistMeeraTop performer this month
4.9
Revenue₹1.42L
Clients86
Repeat74%
Customer rating
Repeat customer rate
Service utilization
THE URBANOS PLATFORM
Engage. Manage. Acquire. One connected ecosystem.
UrbanOS is being built in strategic layers so salons can start with customer engagement and progressively run more of their business from one platform.
02
Manage
ERP, employees, inventory, billing, memberships, payroll, schedules and multi-branch operations.
03
Acquire & Grow
Consumer discovery, salon marketplace, new-customer acquisition, bookings and payments.
BUILT FOR BEAUTY BUSINESSES
From one chair to a growing chain.
SEE URBANOS IN ACTION
Book a DemoReady to run your salon differently?
See how UrbanOS can help you engage, retain, manage and grow.